Package not received

I have not received my order

You're expecting an order, but it hasn't been delivered by us. That's annoying, but don't worry. We'll fix it for you! Check the points below:

Check the Track & Trace code of your order

In the shipping confirmation you will find the Track & Trace code. Check if the delivery time may have changed.

Check your delivery address

Is the delivery address you entered correct? It could be that an incorrect delivery address has been entered?

Check your mailbox

Did you receive a ''Not at Home'' notification? Your order might have been delivered to a neighbour or the delivery man has scheduled a new delivery time.

If you still have not received your order, please contact us.

I am not satisfied with the deliverer, where can I lodge a complaint?

Of course we find that annoying! Please make a clear complaint and contact us.