My order is incomplete or defective

Is your item not doing what it should do upon delivery?

We would first like to ask you to take another look at the user manual. Maybe you can already solve the problem yourself so you can use your item right away and don't have to exchange or return it. Did this not help or is something else wrong? Then try the steps below.

Is your item damaged?

We pack your item as well as possible, but unfortunately damage to your item can happen during delivery. Of course we are happy to solve this for you! Report the damage to your order within 14 days. Clearly state that your item was delivered damaged and what you would like us to fix so that we can help you as best we can.

My order is not complete

Are not all accessories or parts in the package? We will get straight to work to solve this for you! Report to us within 14 days that your order is not complete and clearly state what exactly is missing.