Change or cancel order

Oops a mistake, can happen is not bad? As long as the order has not yet left our warehouse, we can change or cancel it for you. We would like to ask you to contact us as soon as possible.

Is your order still in our warehouse?

If your order hasn't left our warehouse yet, no problem. But we are quite fast, so there is a big chance that we will not be able to cancel or change your order.

Your order has left our warehouse!

Is your order already on its way? Then you have the option to refuse the order. You inform the delivery person that you want to return the order. After we have received the order back, we will contact you to find a solution. Cancelling or returning an order is completely free of charge in the Netherlands, Belgium & Germany. For other countries, we charge a return fee if you wish to return the order.

Did you accept the order from the delivery driver? Then the shipping costs for a return are also completely free of charge in the Netherlands, Belgium & Germany. For other countries, we charge a return fee if you wish to return the order. Fortunately, returning is very easy. You can find more information on our returns page.